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At Kokan Samrat, we value the trust you place in us and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when visiting or interacting with our website.
By using our website, you agree to the practices described in this policy.
Kokan Samrat may update or revise this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage users to review it periodically to stay informed about how their information is protected.
Effective Date: 1st January 2026
When you interact with our website or place an order, we may collect certain information including:
The information we collect helps us provide a better experience and improve our services. Specifically, we may use the information for:
We may contact you via email, phone, or post for the purposes mentioned above.
Kokan Samrat takes appropriate measures to ensure that your personal data remains safe and secure. We implement suitable physical, electronic, and administrative safeguards to protect the information collected through our website and prevent unauthorized access, misuse, or disclosure.
Our website may use cookies or similar technologies to enhance user experience and improve website functionality.
Occasionally, information on the website may contain typographical errors or inaccuracies related to product descriptions, pricing, shipping charges, promotions, transit times, or product availability. Kokan Samrat reserves the right to correct such errors and update information or cancel orders if inaccurate details are identified, even after an order has been placed.
Unless required by law, we are not obligated to update information on the website immediately. The absence of an update date should not be interpreted as confirmation that all information has been recently revised.
Our website may include links, advertisements, or banners that direct you to external websites. Once you leave our website, please note that we do not have control over those third-party sites. Therefore, we cannot be responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policies of any external sites you visit.
Kokan Samrat does not store your credit card, debit card, or net banking information. All payments are processed through Razorpay, a trusted third-party payment gateway provider that ensures secure online transactions.
We do not sell, rent, or distribute your personal information to third parties unless:
With your consent, we may occasionally send you information about products, services, or offers that may interest you.
If you believe that any personal information we hold about you is incorrect or incomplete, please contact us via email or written communication. We will review the request and update the information promptly if necessary.
At Kokan Samrat, based in the heart of Ratnagiri, we take pride in delivering farm-fresh produce directly to your doorstep with the utmost care, reliability, and transparency. Our commitment to quality extends beyond the farm — it carries through every step of the shipping journey, ensuring your experience with us is smooth, trustworthy, and satisfying.
Every order placed with us is carefully handpicked, quality-checked, and securely packaged before dispatch. Orders are processed within 1 to 3 business days of placement. Once your order is on its way, you can expect delivery within 4 to 7 business days. We keep you informed at every milestone — from the moment your order is confirmed to the time it arrives at your door.
We work exclusively with reliable, reputable courier and logistics partners to uphold our promise of safe and timely delivery.
In the event that a mango shipment remains undelivered after the first delivery attempt, we will arrange a re-delivery through the same courier service. Should the second delivery attempt also fail, the mangoes will be held at the courier's office for you to pick up. In the event the delivery is not actioned, the courier partners are authorised to destroy the mangoes as the same would not be edible beyond the time lines. In this event, the order will be considered delivered and the cashback of 25% of the amount paid will be credited to your account.
Cancellations are accepted for perishable items (including mangoes) only up to the point of dispatch. Once the order has been shipped, cancellation requests will not be entertained under any circumstance, given the time-sensitive and perishable nature of the products.
Due to the fresh and perishable nature of our products, returns and exchanges are not applicable for items delivered in intact and undamaged condition. However, we stand firmly behind the quality of everything we dispatch from Ratnagiri, and in cases where issues arise, we are fully committed to making things right.
If you receive a product that is visibly damaged, tampered with, or missing items from your order, please file a claim within 24 hours of delivery. Your claim must include:
Submit your claim via email at support@kokansamrat.com or via WhatsApp.
Our commitment to give cashback of 25% on normal deliveries or any higher cashback which are offered from time to time, is to ensure that our customers get to enjoy Authentic, organically grown Alphonso mangoes at reasonable rates. Being perishable items, our cashback caters to the eventuality of some fruits going bad. We understand that despite our best efforts, natural produce can sometimes disappoint. If you find that the mangoes received are rotten or completely spongy inside, we will offer a replacement or coupon, provided the spoiled quantity exceeds 50% of the total ordered volume.
To raise a claim:
If you believe the mangoes delivered do not match the size or weight you ordered, please record a short video of 7 to 8 mangoes, weighing each individually on a digital weighing scale. Submit this as evidence for review. If the claim is found valid, the difference in amount based on weight/size will be credited in the form of cashback in our wallet with us.
Please note that we are unable to accept claims based on differences in taste, texture, color, or aroma. As our products are 100% natural and farm-grown in Ratnagiri, these characteristics may vary based on seasonal and environmental factors, which are beyond our control.
Approved refunds are processed and credited to your wallet with Kokan Samrat which can be claimed with your next order during this season or the next season, or back to the original payment method used at the time of purchase. Refunds are typically credited within 5 to 7 business days, though actual processing times may vary slightly depending on your bank or payment provider.
We offer secure and convenient payment options to make your checkout experience seamless:
All payments are processed securely through Razorpay, which is PCI-DSS compliant. We do not store any payment details on our servers.